Last updated: 28 August 2026

1. Seller and Scope

This policy applies to deliveries arranged by PROFF TREYLER KARAVAN VE ZİRAİ TARIM MAKİNALARI SANAYİ VE TİCARET LİMİTED ŞİRKETİ, trading as AllProff / Proff Treyler.

Address: Çelebi Mehmet, 2. Vatansever St. No:19, 16330 Yıldırım, Bursa, Türkiye
Email: info@profftreyler.com
Phone / WhatsApp: +90 552 276 94 03
Website: https://allproff.com

It covers standard products, accessories, replacement parts, custom projects, third-party products and business orders. Our Terms and Conditions and Return and Refund Policy also apply. Mandatory consumer rights take priority over conflicting terms.

2. Delivery Destinations

We deliver within Türkiye and to selected international destinations, subject to product suitability, transport availability and legal restrictions.

Where an international shipping rate is available, it is displayed during checkout for the relevant address and basket. Destinations without an automatic rate, including Malta and Iceland, require an individual quotation and confirmation of availability.

Contact info@profftreyler.com if no suitable method appears. A missing rate does not mean free shipping, and the presence of a country in an address menu does not guarantee that every product can be delivered there.

3. Payment and Order Preparation

Preparation follows order acceptance, manual confirmation of the required bank transfer or agreed deposit, and receipt of essential technical information and approvals.

Bank Transfer orders remain “On hold” until the required funds are received and confirmed. A payment receipt is not confirmation that funds have reached us. “Processing” does not mean the goods have been dispatched.

Stocked items and products requiring manufacture have different lead times. For a custom project, we may require vehicle or vessel details, photographs, measurements, load information and approval of the proposed specification.

Missing information will be raised with you promptly. Payment and approval arrangements do not override mandatory delivery deadlines.

4. Production and Delivery Times

The relevant lead time, delivery period or calculation basis will be supplied before the order becomes binding. Custom production time is separate from transport time. We do not promise one universal delivery period for all products and countries.

Where agreed, a custom production estimate starts after the required payment, information and technical approvals are complete. A customer-requested change may require a revised schedule, which will be discussed before proceeding.

We must meet agreed commitments and applicable statutory deadlines. Under Turkish distance-selling rules, goods are generally subject to a maximum 30-day performance period, with legally permitted exceptions for goods prepared to individual requirements. Under EU consumer rules, delivery is normally required without undue delay and within 30 days unless a different delivery time was agreed. Any more protective applicable rule remains in force.

An estimate does not permit indefinite delay or remove a legal right to set an additional delivery period, terminate the contract or obtain a refund. We will notify you of significant known delays and the available options.

5. Delivery Methods

Depending on the goods and destination, delivery may use a parcel service, international courier, road freight, pallet transport, a specialist carrier, our own transport or an agreed dealer or installation partner.

Customer collection is available only by prior arrangement. Product dimensions, weight and handling needs determine the suitable method. We will identify relevant service limitations before you are bound.

6. Delivery Charges

Türkiye: Delivery is currently free for orders delivered within Türkiye. This does not include installation or other additional services unless expressly stated.

International orders: Delivery charges are shown at checkout where available, or agreed in an individual quotation. Charges depend on the destination, products, quantity, dimensions and transport method. There is no single universal freight price for all countries or baskets.

Large products, special freight, mixed consignments or destinations without an online rate may need individual assessment. Any delivery charge, special handling or additional service payable to us must be disclosed and agreed before you are bound to pay it.

We do not add an unagreed delivery surcharge after accepting an order. If the requested arrangement is unavailable, we will discuss lawful alternatives rather than assume your consent to a higher charge.

The order or quotation states the payment currency and applicable tax treatment. Destination-country charges are addressed below.

7. Customs, Import Taxes and Documents

Unless expressly included, import VAT, customs duties, brokerage, clearance and other destination-country charges are separate from our product and freight charges. Turkish export VAT exemption does not exempt the shipment from destination taxes.

We will provide legally required information about foreseeable additional charges. Where an exact third-party amount cannot reasonably be calculated in advance, we will identify the possible charge and any required calculation information.

Provide accurate consignee and customs information and cooperate with lawful documentation requests. We will supply the commercial and export documents for which we are responsible. No party should use false values or descriptions to avoid customs requirements.

Any storage, return or other charge resulting from customs difficulties is assessed under the contract and applicable law, not automatically imposed on the customer regardless of cause.

8. Delivery Address and Access

Provide a complete address, postcode, country and reachable contact number. Notify us promptly of changes; an address change after dispatch may depend on carrier confirmation.

Tell us about restricted access, vehicle-size limits, appointment requirements, stairs or other conditions relevant to heavy deliveries. Pallet or freight deliveries may require appropriate access and unloading arrangements, which will be explained and agreed before purchase.

Crane lifting, forklift unloading, delivery inside a building, placement on a vessel, assembly and installation are included only when expressly agreed. Customers must not attempt unsafe unloading or lifting.

Any additional access or service charge requires a lawful basis and the required advance information and consent.

9. Separate Shipments and Tracking

An order may be delivered in more than one package or consignment. We will provide relevant information about separate shipments. A split initiated by us does not, by itself, authorise an additional charge to you.

Where the chosen service provides tracking, we will share the available details. Carrier estimates can change and do not replace our agreed or statutory delivery obligations.

Separate deliveries do not reduce any applicable withdrawal period. The relevant rules are explained in our Return and Refund Policy.

10. Inspection, Missing Items and Damage

Check the number of packages and inspect accessible packaging on delivery where reasonably possible. Record visible damage or missing packages with the carrier, retain relevant packaging and contact us with order details and photographs.

Please report a delivery problem promptly, preferably within 48 hours of discovering it. This is a practical request, not a deadline that removes statutory rights. A delivery signature does not automatically waive a claim for concealed damage, missing contents or non-conforming goods.

Check whether an apparently missing item is scheduled in a separate shipment. If it is not, contact us so we can investigate.

Do not install or use goods that appear unsafe. We will arrange an appropriate investigation and remedy in accordance with the contract and law; you are not required to pursue only the carrier.

11. Failed, Refused or Unclaimed Deliveries

If delivery fails, we will review the reason and contact you about redelivery, collection or another appropriate solution.

Reasonable redelivery, storage or return costs may be payable only where there is a valid contractual and legal basis, the required information was provided, and the circumstances justify the charge. You are not automatically responsible for a failure caused by us or a carrier for whom we are legally responsible.

Refusing delivery or not collecting a parcel may not constitute a clear withdrawal notice. If you wish to exercise a withdrawal right, notify us expressly. A valid withdrawal, defect remedy or lawful termination is not defeated simply because the shipment was refused.

12. Collection and Installation Appointments

Collection from our premises or another location requires an agreed appointment and confirmation that the goods are ready. We will confirm the location and any identification or loading requirements.

Use a suitable vehicle and safe securing equipment when collecting goods. Product instructions and applicable load limits must be followed.

Delivery to an installer does not automatically include installation. Installation scope, location, timing and price must be agreed separately unless expressly included in the purchase.

13. Transit Risk

For consumer orders, the risk of loss or damage normally remains with us until you, or a recipient you nominate other than the carrier, take physical possession.

A different rule may apply where you independently commission a carrier that we did not offer, but only to the extent permitted by applicable law. A carrier’s signature or tracking update alone does not override mandatory risk rules.

For business orders, an expressly agreed delivery term or Incoterm governs risk where valid; otherwise applicable law determines it. Use of a third-party carrier or supplier does not remove obligations that remain ours.

14. Delays, Unavailability and Events Outside Our Control

Production disruptions, transport problems, weather, customs procedures or other events may affect timing. We will communicate significant effects, take reasonable mitigating steps and discuss available solutions.

If performance becomes legally impossible, we will notify you and refund payments as required. Where the relevant Turkish distance-selling rules apply, notification is required within three days after learning of the impossibility and repayment of collected amounts, including delivery charges, within 14 days after notification. Being out of stock is not, by itself, legal impossibility.

An event outside our control does not automatically remove your right to terminate, obtain a refund or use another statutory remedy. It does not extend a mandatory refund deadline or permit us to retain money that is legally due back.

15. Changes, Cancellation and Returns

Request order or delivery changes promptly. We will explain feasibility and any proposed effect on price or timing before asking for agreement.

Where a statutory withdrawal right applies, you may exercise it before physical delivery without waiting for approval. Packing, preparing or manufacturing a standard product does not automatically remove that right.

Genuine personalisation exceptions and voluntary business cancellations follow the rules in our Return and Refund Policy. If goods are already in transit, we will help arrange the appropriate return. Return transport costs and refund timing are determined by that policy and applicable law.

16. Third-Party Supply, Policy Versions and Contact

Some goods may be dispatched by a manufacturer, supplier or logistics partner. Where we are the seller, our contractual and statutory responsibilities remain in place.

The policy and delivery information presented before your purchase apply to that purchase. Later website changes do not retrospectively alter an existing contract without a lawful basis or your agreement.

For delivery quotations, tracking assistance, collection arrangements or shipping problems, contact info@profftreyler.com or +90 552 276 94 03.