Privacy Policy

Last updated: 25 August 2026

1. Data Controller and Who We Are

This website is operated by PROFF TREYLER KARAVAN VE ZİRAİ TARIM MAKİNALARI SANAYİ VE TİCARET LİMİTED ŞİRKETİ, trading under the brands AllProff and Proff Treyler.

For the purposes of applicable data protection legislation, our company is the data controller responsible for determining how and why personal data collected through this website and our related commercial activities is processed.

Trading brands: AllProff / Proff Treyler
Address: Çelebi Mehmet, 2. Vatansever St. No:19, 16330 Yıldırım, Bursa, Türkiye
Email: info@profftreyler.com
Phone / WhatsApp: +90 552 276 94 03
Website: https://allproff.com

2. Scope of This Privacy Policy

This Privacy Policy explains how we collect, use, store, share and protect personal data when you:

Visit or use our website
Create or manage a customer account
Purchase products or request a quotation
Apply to become a dealer or wholesale customer
Contact us through a form, email, telephone or WhatsApp
Submit vehicle, motorcycle, boat or project information
Use services such as wishlists, bulk orders, purchase lists, offers or customer support
Communicate with us before, during or after a sale

3. Personal Data We Collect

Depending on how you interact with us, we may collect the following categories of personal data.

Identity and Contact Information

First and last name
Email address
Telephone or WhatsApp number
Country and address
Company name
Job title or business role

Account Information

Username and account login information
Customer profile and account preferences
Dealer, wholesale or customer status
Wishlist, purchase list and account activity
Subaccount and authorised-user information where applicable

Order and Transaction Information

Products and quantities ordered
Order and purchase history
Billing and shipping addresses
Invoice information
Company registration or tax information
Payment method, payment status and transaction reference
Delivery, return, cancellation and warranty information

Payment card details may be collected and processed directly by the payment service provider selected during checkout. The information received by us depends on the payment method and provider used.

Dealer and Wholesale Information

Dealer or wholesale application details
Business type and operating region
Sales channel and market information
Products or brands of interest
Trade and company information
Bulk-order requests, offers and commercial correspondence

Vehicle, Boat and Project Information

Vehicle, motorcycle, yacht, motorboat or tender details
Brand, model, year and technical specifications
Vehicle chassis and installation information
Dimensions, weight and intended load
Photographs, drawings, videos and other files
Product configuration and custom-engineering requirements

Communication Information

Messages submitted through website forms
Email, telephone and WhatsApp correspondence
Questions, complaints and support requests
Feedback and other information voluntarily provided to us

Technical and Usage Information

IP address
Browser type and version
Device and operating-system information
Date and time of website access
Pages visited and actions performed
Referral source
Security and server logs
Cookie, shopping-cart and session information

Please do not submit sensitive personal data unless it is genuinely necessary, legally permitted and specifically requested by us.

4. How We Collect Personal Data

We may collect personal data:

Directly from you when you complete a form, create an account, place an order, request a quotation or contact us
During dealer, wholesale, sales, installation or support processes
Automatically through cookies, server logs and similar website technologies
Through payment, delivery, hosting and other authorised service providers
From publicly available business sources where permitted by law

When certain information is required to establish a customer relationship, process an order, prepare a quotation or comply with a legal obligation, failure to provide that information may prevent us from completing the relevant service or transaction.

5. How We Use Personal Data

We may process personal data to:

Create and manage customer accounts
Process retail and wholesale orders
Prepare and issue quotations
Evaluate dealer and wholesale applications
Manage payment, invoicing, delivery, return and warranty processes
Evaluate vehicle-specific and custom-engineering requirements
Confirm product and vehicle compatibility
Provide installation, technical and after-sales support
Respond to enquiries, requests and complaints
Maintain purchase lists, wishlists, offers and account services
Communicate about orders, applications and ongoing projects
Detect and prevent fraud, misuse and unauthorised activity
Protect the security and performance of our website
Maintain accounting, commercial and legal records
Establish, exercise or defend legal claims
Comply with applicable legal and regulatory obligations
Improve our products, services and customer experience
Send marketing communications where legally permitted and, when required, after obtaining consent

We do not use personal data for purposes incompatible with those explained in this Privacy Policy unless permitted or required by law.

6. Legal Basis for Processing

Depending on the relevant activity and applicable law, we may process personal data because:

It is necessary to take steps at your request before entering into a contract
It is necessary to establish or perform a sales, service, dealership or other contract
It is necessary to comply with our legal obligations
It is necessary for the establishment, exercise or protection of a legal right
Processing is required for our legitimate business interests, provided that your fundamental rights and freedoms are not harmed
The information has been made public by the person concerned, where legally applicable
You have provided explicit consent where consent is required by law

Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing completed before consent was withdrawn.

Privacy information and any request for explicit consent will be presented separately where required by applicable law.

7. Sharing of Personal Data

We do not sell or rent personal data.

We may share personal data only when necessary and legally permitted with:

Website hosting and infrastructure providers
Information-technology and cybersecurity providers
Website, form-processing and customer-support providers
Payment gateways, banks and financial institutions
Accounting, invoicing and professional advisers
Delivery, logistics, customs and installation providers
Dealers, distributors or authorised service partners involved in fulfilling your request
Government bodies, courts, regulators and authorised public institutions where required by law
Other parties where necessary to establish, exercise or defend legal rights

Only the information reasonably required for the relevant service or legal purpose will be shared.

8. International Data Transfers

Some website, hosting, communication, payment or technology service providers may process data outside Türkiye or outside the country in which you live.

Where personal data is transferred internationally, we take reasonable steps to ensure that the transfer is made in accordance with applicable data protection law and, where required, through an appropriate legal transfer mechanism or safeguard.

The countries and providers involved may change according to the services and technical systems used by our website.

9. Customer Accounts

When you create an account, we process the information required to:

Identify and authenticate you
Maintain your account
Display orders and account activity
Manage addresses and account details
Provide wishlists, offers, purchase lists or bulk-order functions
Support wholesale and dealer account features
Protect the account against unauthorised use

You are responsible for keeping your account credentials confidential and for informing us promptly if you suspect unauthorised access.

You may request account closure by contacting us. Some transaction and legal records may need to be retained after an account is closed.

10. Orders, Quotations and Custom Projects

When you place an order or request a quotation, we may process identity, contact, billing, delivery, product and transaction information to complete the requested transaction.

For vehicle-specific or custom-engineered products, we may also process technical details, measurements, photographs, drawings and other project information required to:

Evaluate compatibility
Determine an appropriate product configuration
Calculate load and installation requirements
Prepare a quotation
Manufacture or install the requested system
Provide technical and after-sales support

Product capacity and compatibility may depend on vehicle, chassis, installation and application details. Information supplied by the customer must therefore be accurate and complete.

11. Payments

Payments may be processed by banks, payment gateways or other authorised financial-service providers.

Depending on the selected payment method, these providers may receive information such as:

Customer name
Billing address
Contact details
Order amount
Currency
Transaction and payment information

Their processing of personal data may also be governed by their own privacy policies and legal obligations.

We may receive payment confirmation, transaction references, payment status and limited billing information necessary to administer the order and maintain financial records.

12. Delivery, Returns and Warranty

Where physical products are supplied, we may share the customer’s name, contact details, delivery address and relevant order information with authorised logistics, delivery, customs, installation or service providers.

We may retain information concerning returns, cancellations, product servicing and warranty claims for operational, contractual, safety and legal purposes.

13. Cookies and Similar Technologies

Our website may use cookies and similar technologies for:

Website security
Account login and authentication
Shopping-cart operation
Session management
Saving user preferences
Website performance
Analytics and service improvement
Marketing, where enabled and legally permitted

Essential WooCommerce cookies may include cookies used to recognise shopping-cart contents and maintain customer sessions, such as:

woocommerce_cart_hash
woocommerce_items_in_cart
wp_woocommerce_session_

The exact cookies used may vary according to the website features, plugins and services that are active.

If analytics or marketing cookies are enabled, further information will be provided through the website’s cookie notice or settings. Consent will be requested where required by applicable law.

You can manage cookies through the cookie settings available on the website or through your browser settings. Disabling essential cookies may prevent some website and shopping functions from operating correctly.

14. Marketing Communications

We may send information about products, services, promotions or business opportunities only where permitted by applicable law.

Where consent is required, marketing permission will be requested separately and will not be made a condition of purchasing a product or receiving a necessary service.

You may withdraw marketing consent or unsubscribe at any time by:

Using the unsubscribe option in the relevant communication
Contacting us at info@profftreyler.com

Withdrawal from marketing communications does not prevent us from sending necessary messages concerning an account, order, payment, delivery, quotation or existing contractual relationship.

15. Data Retention

We retain personal data only for as long as reasonably necessary for the purpose for which it was collected and for any additional period required by applicable commercial, tax, accounting, consumer-protection, product-safety, contractual or other legal obligations.

Retention periods may vary according to the type of information:

Account information may be retained while the account remains active
Order, invoice and payment records may be retained for statutory accounting and tax periods
Quotation and project information may be retained while a request or commercial relationship remains active
Dealer and wholesale application information may be retained for evaluation and future business communication where legally permitted
Warranty, servicing and product information may be retained for the relevant support and legal periods
Technical and security logs may be retained for shorter periods appropriate to their purpose

When personal data is no longer required, it will be deleted, destroyed or anonymised in accordance with applicable law and our operational procedures.

16. Data Security

We use reasonable technical and organisational safeguards designed to protect personal data against:

Unauthorised access
Accidental or unlawful disclosure
Loss, alteration or destruction
Misuse and fraudulent activity
Security threats affecting our systems

These measures may include access restrictions, account controls, secure hosting, software updates, backups, logging and security monitoring.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

17. Your Rights

Under applicable data protection legislation, including Turkish Personal Data Protection Law No. 6698 where applicable, you may have the right to:

Learn whether your personal data is being processed
Request information about the processing of your personal data
Learn the purpose of processing and whether the data is used in accordance with that purpose
Learn the third parties to whom personal data has been transferred
Request correction of incomplete or inaccurate personal data
Request deletion or destruction where the legal conditions are met
Request notification of correction, deletion or destruction to relevant recipients
Object to a result arising against you through the exclusive analysis of data by automated systems
Request compensation where you have suffered damage because of unlawful processing

Depending on where you live and which law applies, you may also have rights concerning processing restrictions, data portability, objection to certain processing and submission of a complaint to the relevant data protection authority.

To exercise your rights, contact us at info@profftreyler.com.

We may request reasonable information to verify your identity and ensure that personal data is not disclosed to an unauthorised person.

18. Third-Party Websites and Services

Our website may contain links to third-party websites, social-media platforms, payment services or other external services.

Those third parties operate under their own terms and privacy policies. We are not responsible for their content, security or personal-data practices. Please review the relevant privacy information before providing personal data to a third party.

19. Children’s Privacy

Our website, products and commercial services are not directed at children.

We do not knowingly collect personal data from children without an appropriate legal basis or the involvement of a parent or legal representative where required by law.

If you believe that a child has submitted personal data to us inappropriately, please contact us so that we can review and, where appropriate, delete the information.

20. Changes to This Privacy Policy

We may update this Privacy Policy when our website, products, services, technology providers or legal obligations change.

The latest version will be published on this page with the date on which it was last updated. We encourage users to review this page periodically.

21. Contact Us

For privacy-related questions, requests or complaints, please contact:

PROFF TREYLER KARAVAN VE ZİRAİ TARIM MAKİNALARI SANAYİ VE TİCARET LİMİTED ŞİRKETİ

privacy policy