Last updated: 28 August 2026

1. Seller and Scope

This policy applies to products and services purchased from PROFF TREYLER KARAVAN VE ZİRAİ TARIM MAKİNALARI SANAYİ VE TİCARET LİMİTED ŞİRKETİ, trading as AllProff / Proff Treyler.

Address: Çelebi Mehmet, 2. Vatansever St. No:19, 16330 Yıldırım, Bursa, Türkiye
Email: info@profftreyler.com
Phone / WhatsApp: +90 552 276 94 03
Website: https://allproff.com

It covers withdrawal, cancellation, returns, incorrect or defective goods and refunds, including our own products and third-party products sold by us. It should be read with our Terms and Conditions and Shipping and Delivery Policy.

Mandatory consumer rights prevail over any conflicting provision or separately agreed condition.

2. Consumer and Business Purchases

Consumer withdrawal rights apply where the purchase qualifies under applicable consumer law. They do not normally apply to purchases for trade, professional use or resale. Legal status depends on the actual transaction, not simply the type of website account used.

Voluntary returns for business customers require agreement, but this does not restrict mandatory remedies for breach, defects or non-conforming goods.

3. Consumer Withdrawal Period

For eligible distance purchases governed by Turkish or EU withdrawal rules, the standard withdrawal period is 14 calendar days, without giving a reason or paying a withdrawal penalty.

For goods, the period starts on the day after you, or a recipient you designate other than the carrier, take physical possession. Special rules apply where goods from one order arrive separately, a product arrives in several lots or pieces, or deliveries recur over a defined period. Where required by law, the relevant date is receipt of the last item or piece, or the first regular delivery respectively.

For services, the period normally starts on the day after the contract is concluded, subject to lawful exceptions. You may also exercise an applicable withdrawal right before goods are delivered.

Any statutory extension, including one resulting from missing required withdrawal information, remains available. Different or additional mandatory rights under UK or other applicable law are not reduced by this policy.

4. Giving Notice

Send a clear statement of your decision to withdraw to info@profftreyler.com before the deadline. You may instead use another notification method permitted by applicable law, including written notice to our address above.

Include enough information to identify the purchase. Your name, order reference and the goods concerned are helpful. You do not have to provide a reason, use a particular form, obtain a return number or wait for our approval.

The optional notice form at the end of this policy may be used. We will acknowledge your notice promptly on a durable medium, such as email, and provide return guidance. Our acknowledgement is not a condition of a valid withdrawal.

Simply refusing a parcel or leaving it uncollected may not clearly communicate withdrawal. Send us a clear notice as well.

5. Personalised Goods and Other Exceptions

A withdrawal exception may apply to goods made to your individual specifications or clearly personalised, but only if the legal requirements are met.

Examples may include a marine platform manufactured to individually agreed, non-standard vessel measurements or brackets made to your individual drawings. The actual individualisation matters, not the label “custom”, “vehicle-specific” or “made to order”.

Manufacture after an order is placed, compatibility with a particular vehicle or vessel, or selection of standard catalogue models, colours, finishes, sizes or capacities does not by itself remove a withdrawal right.

Any applicable exception and the relevant custom features will be explained before purchase. A valid personalisation exception can apply before manufacture starts; conversely, starting manufacture does not itself establish an exception.

Other statutory exceptions apply only when their legal conditions and information requirements are satisfied. No withdrawal exception removes mandatory rights concerning defective, damaged or non-conforming goods.

6. Cancellation Before Delivery and Deposits

Contact us promptly if you wish to cancel before dispatch. Where you have a statutory withdrawal right, cancellation does not require our approval. Preparation, packing or manufacture of a standard product does not automatically remove that right. If the goods have already been dispatched, the return arrangements below apply.

For genuinely personalised goods outside the withdrawal right, or business orders, a voluntary cancellation may be agreed in writing. Any charge must be lawful and supported by the agreement and circumstances. Where relevant, we will account for work actually performed, reasonable non-recoverable commitments, avoided costs and the ability to reuse materials.

A payment described as a deposit is not automatically forfeited. We will explain any lawful amount retained and refund the balance due. Statutory rights arising from our breach remain unaffected.

7. Inspection, Installation and Product Condition

You may inspect goods to establish their nature, characteristics and functioning. Opening packaging does not by itself remove a withdrawal right.

Installation, use, missing parts or damage are assessed under applicable law. They are not automatic grounds for refusing an otherwise valid statutory withdrawal. Where a deduction is permitted, it must relate to a reduction in value for which you are legally responsible, rather than a fixed withdrawal or restocking penalty.

Under applicable EU rules, liability for diminished value concerns handling beyond what is necessary to establish the goods’ nature, characteristics and functioning, and depends on the required withdrawal information having been supplied. Any stronger protection under other applicable law remains in force.

We will explain and, where relevant, evidence the reason and calculation for a proposed deduction. Original packaging is recommended for safe transport, but its absence alone does not invalidate a statutory withdrawal.

8. Return Address, Packing and Transport

Return goods to the following address unless a different return destination is expressly agreed with you:

Recipient: PROFF TREYLER KARAVAN VE ZİRAİ TARIM MAKİNALARI SANAYİ VE TİCARET LİMİTED ŞİRKETİ — AllProff / Proff Treyler
Return address: Çelebi Mehmet, 2. Vatansever Sk. No:19, 16330 Yıldırım/Bursa, Türkiye
Email: info@profftreyler.com
Phone: +90 552 276 94 03

For returns within Türkiye, our designated carrier is Yurtiçi Kargo. This designation does not automatically apply to international returns.

Contact us for dispatch or collection arrangements, particularly for heavy or bulky goods. If the designated carrier cannot serve your location or handle the goods, we will help arrange a suitable return in accordance with applicable law. Return-address and carrier information will be provided before purchase where required.

Our instructions organise transport; they do not make a valid statutory withdrawal dependent on approval, delay your right to give notice or alter the applicable legal deadlines. We will provide necessary assistance promptly.

Pack goods securely for their weight and dimensions. Include the supplied hardware, accessories and documents, and an order reference or other purchase identification. Retain proof of dispatch. For international returns, use accurate customs descriptions and documents; do not mark commercial goods as gifts or state a false value.

9. Sending Goods Back

Where Turkish or EU withdrawal rules apply, send or hand back the goods without undue delay and within 14 calendar days after giving your withdrawal notice, unless we have offered collection or a different legally applicable arrangement governs the return.

Under EU rules, dispatch before the deadline is sufficient. Any applicable extension or protection arising from our failure to provide necessary information remains unaffected. Contact us promptly if collection, unsafe goods or missing instructions require assistance; you do not need our approval to give notice.

10. Who Pays Return Transport

Türkiye: Our designated domestic return carrier is Yurtiçi Kargo. For a statutory withdrawal governed by Turkish distance-selling rules, you will not be charged return transport costs when using this carrier as designated in the pre-contract information. Contact us for the necessary shipping arrangements so that those charges are handled correctly.

If no return carrier was designated in the pre-contract information for your purchase, you are not responsible for return costs merely because you select a carrier. If the designated carrier cannot serve your location or handle the goods, suitable arrangements will be made in accordance with applicable law. You will not be charged costs that we are legally required to bear.

EU: For a change-of-mind withdrawal, you bear direct return costs only where we informed you before purchase and applicable law permits this. For goods that cannot normally be returned by post, the legally required return cost or reasonable estimate must be provided before you are bound. We bear costs where the required information was not provided or where we agreed to do so.

Other countries: The applicable mandatory rules and information given before purchase determine responsibility.

Incorrect, defective or non-conforming goods: We bear necessary return or collection costs where required by law. Contact us for suitable arrangements; lack of a return authorisation does not remove your legal remedies.

11. Original Delivery Charges

A statutory withdrawal refund includes original delivery charges to the extent required by applicable law.

For a full withdrawal governed by EU rules, we refund the cost of the least expensive standard delivery offered for that order. The additional cost of a more expensive delivery method you expressly chose need not be refunded where the law permits.

Where Turkish withdrawal rules require repayment of delivery charges collected with the order, those charges are included. Partial-order returns are assessed under the applicable rules and the original delivery charge structure; delivery charges are not automatically excluded from every partial refund.

Taxes or customs charges paid directly to an authority or another provider may require a separate recovery request to that recipient. This does not exclude reimbursement or compensation we legally owe you.

12. Refund Amount and Payment Method

Refunds are based on the amount actually paid for the returned or cancelled purchase, including any delivery refund due, less only deductions permitted by law or a valid applicable agreement. We do not recalculate a refund using today’s product price or exchange rate.

We accept bank transfer payments and process refunds manually by bank transfer in the original order currency. We normally return funds to the account used for payment. Any alternative arrangement requires your express agreement and must comply with applicable law.

We may request the account holder’s name, IBAN or other details necessary for the transfer. We will never request your online-banking password, PIN or one-time security codes.

A statutory refund will not be reduced by an unlawful administration fee or bank charge. We do not impose store credit instead of a refund you are entitled to receive.

Changing the website order status to “Refunded” does not itself move money. We will confirm when the bank transfer has been initiated. Bank processing time does not remove our obligations to refund within the applicable legal period.

13. Refund Timing

Where Turkish distance-selling rules apply: For returned goods, the 14-day refund period begins when the goods are handed to the return carrier. If you use a carrier different from the one designated in the pre-contract information, that period begins when the goods reach us. For goods not yet delivered and for service contracts, the applicable 14-day period begins with the withdrawal notice.

Where EU withdrawal rules apply: We refund without undue delay and within 14 days after being informed of your withdrawal. Unless we offered to collect the goods, we may withhold reimbursement until we receive them or you supply evidence that they have been sent back, whichever happens first. That condition does not create a fresh 14-day period after receipt. Once a lawful reason for withholding ends, payment is made without undue delay.

Other refunds: Mandatory local deadlines govern refunds for defects, non-delivery, lawful termination and purchases subject to other consumer rules. A voluntary business refund follows a valid agreed schedule, subject to mandatory law.

Internal inspection, approval procedures or order-status changes do not extend a legal deadline. Inspection is not an independent basis for withholding a refund where the law does not allow it.

14. Incorrect, Defective or Damaged Goods

Contact us if an item is wrong, missing, damaged, defective or does not match the contract. Give us enough information to identify the order and explain the issue. Photographs, serial numbers and installation details may help investigation, but we will not impose unreasonable evidence requirements.

Remedies depend on applicable law and may include repair, replacement, price reduction or refund. Any legally available choice of remedy remains yours. We bear the costs that the law places on the seller.

This applies to standard and personalised products and to third-party products sold by us. You are not required to rely solely on a manufacturer’s commercial warranty. A replacement component may be an appropriate solution where agreed or legally sufficient; it does not automatically replace your other rights.

Keep a potentially unsafe product out of use and contact us. We may arrange inspection or return of relevant parts without using that process to remove mandatory rights or extend refund deadlines unlawfully.

15. Transport Damage, Compatibility and Misuse

Please report visible transport damage, shortages or delivery discrepancies promptly, preferably within 48 hours of discovery, with photographs where possible. This is a practical request, not a contractual limit on statutory claims. Signing for delivery or discovering hidden damage later does not automatically invalidate a claim.

Problems caused solely by incorrect customer information, improper installation, overloading, unauthorised alterations, accidental damage or use outside the approved configuration are assessed according to their cause and applicable law. We remain responsible for our own advice, instructions, installation and supply obligations.

A compatibility disagreement or inability to obtain local approval does not automatically remove a separate statutory withdrawal right. Nor does it excuse incorrect compatibility or approval information supplied by us.

16. Services and Installation Work

Cancellation and withdrawal rights for installation, technical work and other services depend on applicable law and the information and consent obtained before performance.

Where a lawful early-start arrangement applies, we will obtain the required express request or consent. A proportionate charge for work already supplied is payable only if the law permits it and the relevant information and consent requirements were met.

For EU consumer services, loss of withdrawal rights after full performance requires the legally required prior consent and acknowledgement. A general acceptance of these terms is not treated as a substitute for a separate consent where one is required.

Defective-service remedies remain available where provided by law.

17. Business Returns, Exchanges and Store Credit

For business, dealer or wholesale purchases without a statutory withdrawal right, voluntary cancellation, return, restocking charges or exchanges must be agreed in writing. These arrangements do not restrict mandatory remedies for breach or defects.

An exchange for a different size, configuration or model depends on availability and agreement. Where appropriate, we may arrange a return followed by a new order, without removing an existing refund right.

Store credit may be offered as an option, but a consumer is not required to accept it instead of a legally due monetary refund. Any credit’s conditions will be explained before agreement.

18. Refused Deliveries and Payment Disputes

If a shipment is refused, unclaimed or held because required customs steps have not been completed, we will contact you to establish the reason and available options. Any redelivery, storage or return charge must have a lawful contractual basis and cannot be used to override withdrawal or other mandatory rights.

For a payment discrepancy, contact us with the order reference and relevant transfer information. Do not send banking passwords or security codes. If you suspect fraud or an unauthorised transfer, contact your bank promptly; you need not wait for our investigation.

Nothing here prevents you from contacting a bank, consumer body, regulator or competent court.

19. Policy Versions and Assistance

The policy presented before your purchase applies to that purchase. Later changes do not retrospectively remove existing rights. A conflicting term is not applied where mandatory law requires otherwise.

For withdrawal notices, return assistance or complaints, contact info@profftreyler.com or use the company details in Section 1.

20. Optional Withdrawal Notice Form

Use this form only if you wish to withdraw. It is optional; another clear statement is sufficient.

To: PROFF TREYLER KARAVAN VE ZİRAİ TARIM MAKİNALARI SANAYİ VE TİCARET LİMİTED ŞİRKETİ — AllProff / Proff Treyler
Address: Çelebi Mehmet, 2. Vatansever St. No:19, 16330 Yıldırım, Bursa, Türkiye
Email: info@profftreyler.com

I/We hereby give notice that I/we withdraw from my/our contract for the sale of the following goods or provision of the following service:

Description of goods or service:

Order reference, if available:

Ordered on / received on:

Consumer name(s):

Consumer address:

Date:

Signature, only if this form is submitted on paper: