Last updated: 28 August 2026

1. Seller and Contact Information

This website and online store are operated by PROFF TREYLER KARAVAN VE ZİRAİ TARIM MAKİNALARI SANAYİ VE TİCARET LİMİTED ŞİRKETİ, trading as AllProff / Proff Treyler.

Address: Çelebi Mehmet, 2. Vatansever St. No:19, 16330 Yıldırım, Bursa, Türkiye
Email: info@profftreyler.com
Phone / WhatsApp: +90 552 276 94 03
Website: https://allproff.com

“We”, “us” and “our” refer to this company. “You” refers to the customer or website user.

2. Scope and Mandatory Rights

These terms govern purchases of our products and services and use of our website. Our Return and Refund Policy, Shipping and Delivery Policy and the order-specific information supplied before purchase also apply.

By placing an order, you agree to the terms presented before that order is placed. Specific arrangements must be agreed before they become binding; an invoice or later communication does not, by itself, introduce new charges or remove existing rights.

Nothing in these terms limits mandatory consumer rights. Where applicable, consumers retain the protections of Turkish law and the mandatory protections of their country of residence, including relevant EU or UK consumer law. Business purchases are subject to different rules where the law provides.

3. Accounts, Dealers and Business Customers

Provide accurate account and contact information, protect your login credentials and notify us promptly of suspected misuse. You are responsible for orders you authorise. The use of your account alone does not automatically make you liable for an unauthorised transaction; responsibility is assessed under applicable law.

We may restrict accounts for legitimate security, fraud or misuse reasons, without removing rights relating to existing orders.

Dealer and wholesale access requires our approval. Approved accounts may receive agreed discounts, minimum-order requirements or other commercial terms. Approval does not create an exclusive dealership or distribution right. A separate, valid written business agreement takes priority where it specifically addresses the transaction, subject to mandatory law.

Consumer status depends on the purpose and legal circumstances of the purchase, not solely on the account label.

4. Products and Product Information

Our range includes motorcycle carriers, vehicle mounting systems, marine platforms and tender-handling systems, camper and towing products, accessories, replacement parts and related services. We may supply both our own products and products manufactured by third parties.

Images may show optional equipment or a particular installation. Any options, tolerances and configuration differences relevant to your purchase will be identified in the product information or quotation. Such information does not excuse a failure to supply the agreed product or meet applicable conformity requirements.

We may improve products for future orders. A material change to an accepted order requires your agreement; we will not substitute a materially different specification without your consent.

5. Compatibility and Customer Information

Compatibility may depend on the exact vehicle, chassis or vessel, mounting points, wheelbase, rear overhang, existing equipment, suspension, available space, load dimensions and actual weight.

Supply complete and accurate measurements, photographs, vehicle or vessel details and intended-use information requested for assessment. Tell us promptly if anything changes. A product suitable for one version of a vehicle or vessel is not automatically suitable for every version.

Incorrect information may require reassessment, a revised quotation or an agreed schedule change. We remain responsible for our own advice, design and supply obligations. Incorrect information does not automatically remove a separate statutory withdrawal right or a remedy for our failure to supply conforming goods.

6. Custom Projects and Technical Approval

Some orders require individually agreed dimensions, drawings or engineering. Production may depend on written technical approval and the payment schedule agreed for the project.

Requested changes after approval may affect feasibility, price or timing. Any additional work and charges require agreement before proceeding.

“Made to order” describes a production arrangement; it does not automatically mean that consumer withdrawal rights are excluded. The legal exception for genuinely personalised goods is explained in our Return and Refund Policy. Standard catalogue options or vehicle compatibility alone do not establish that exception.

7. Quotations and Additional Services

A quotation is valid for the period stated in it. If no period is stated, price and availability will be confirmed before acceptance.

The quotation or checkout identifies the products, currency, price, applicable tax treatment, delivery and any agreed installation or other services. Installation, vehicle modifications, certification and optional accessories are included only when expressly stated.

Before you are bound, we will disclose charges payable to us and, where an amount cannot reasonably be calculated in advance, the calculation basis and any legally required information. Additional services require your express agreement. You will not be charged costs that the law requires us to disclose but that we failed to disclose.

8. Orders and Contract Acceptance

Submitting an order is an offer to purchase. An automated order-received message, payment instructions or an “On hold” email acknowledges receipt and does not, by itself, constitute acceptance.

Unless a different lawful process is expressly agreed, we accept an order when we send clear written acceptance, notify you that the order is “Processing”, or dispatch the goods, whichever occurs first. Required commercial and technical checks are carried out before acceptance.

Before acceptance, we may decline an order for legitimate reasons such as unavailable supply, an obvious pricing error, an unsafe configuration, missing essential information, legal restrictions or suspected fraud. We will notify you promptly and refund any payment due back. A proposed correction to price or specification requires your agreement; we do not impose it unilaterally.

After acceptance, cancellation and remedies follow the contract and applicable law.

9. Prices, Currencies and VAT

Our base pricing currency is EUR. Online orders support EUR, USD and TRY. The currency and amount payable are shown at checkout or in the agreed quotation. USD and TRY amounts reflect the applicable currency conversion.

For deliveries within Türkiye, product prices include 20% Turkish VAT. Qualifying export sales are invoiced with 0% Turkish VAT under the applicable export exemption. A foreign address or nationality alone does not establish eligibility for that exemption.

For the same product and configuration, the EUR selling price before discounts and delivery remains the same under these two VAT treatments. Qualifying for 0% Turkish VAT therefore does not reduce the advertised EUR selling price. Converted USD and TRY amounts depend on the applicable exchange rate.

Approved dealer discounts and separately agreed prices apply as displayed to eligible customers or stated in the accepted quotation. Delivery and other agreed services are identified separately unless expressly included.

Prices and conversion rates may change for future purchases. We will seek your agreement to any proposed change to a submitted order before accepting it. Accepted prices are not retrospectively changed merely because exchange rates move.

10. Bank Transfer Payments

We accept bank transfer only, including domestic EFT/havale and international SWIFT transfers. Credit and debit card payments are not available.

Pay the amount stated on your order in the same currency, using the corresponding EUR, USD or TRY bank account in our payment instructions. Include your Order ID as the payment reference.

Bank Transfer orders remain on hold until the required funds have arrived and we have manually confirmed them. A transfer receipt alone does not establish receipt of funds.

Unless agreed otherwise in writing, full payment is required before production or dispatch. A deposit, balance schedule or other arrangement may be agreed for custom projects or approved business orders. Required technical approvals must also be completed.

Where legally payable by you, charges from your bank, intermediary banks or currency conversion are your responsibility. Check those charges and arrange payment so that the agreed amount reaches us in the agreed currency. Refunds follow our Return and Refund Policy; payment-related charges are not automatically deducted from a statutory refund.

11. Production, Availability and Delivery Dates

Stocked items and products requiring manufacture have different preparation times. The relevant production and delivery information will be communicated before the order becomes binding.

For a custom project, an agreed production estimate may begin after the required payment, information and approvals have been received. This does not override mandatory delivery limits or permit indefinite postponement. We will contact you about missing information and significant delays.

Production time and transport time are separate. Estimates do not remove an agreed deadline, a statutory delivery obligation or a lawful cancellation or refund right. An unavailable component or out-of-stock item does not automatically amount to legal impossibility.

12. Shipping and International Charges

Available destinations, delivery methods and charges are described in our Shipping and Delivery Policy and the order-specific information. Delivery within Türkiye is currently free. International charges are shown at checkout where available or agreed by quotation.

If no shipping rate is available, contact us for a quotation. A missing rate does not mean free shipping. Delivery and any additional services must be agreed before you are bound to pay for them.

Unless expressly included, destination-country import VAT, customs duties, brokerage and other local charges are separate from our product and delivery prices. Turkish export VAT relief does not remove those charges. We will provide the information required by law concerning foreseeable additional costs.

Please provide accurate delivery and customs information. Using a carrier, supplier or installation partner does not remove responsibilities that the contract or law places on us.

13. Local Approval and Registration

Requirements for vehicle or vessel modifications, inspection, homologation, lighting, number plates, dimensions, axle loads, insurance and registration differ by jurisdiction and application.

Before ordering, tell us where the product will be installed and used and check relevant local requirements. We will supply available documentation and any approval-related services expressly agreed. We do not promise automatic approval of every configuration in every country.

This does not excuse incorrect approval claims made by us or failure to meet an expressly agreed specification or mandatory requirement applicable to our supply.

14. Delivery Inspection and Safety

Inspect the goods and packaging as soon as reasonably possible. Record visible damage or missing packages with the carrier where possible, retain relevant packaging and send us photographs and order details promptly.

A request for prompt reporting helps investigation; it is not a replacement for statutory claim periods. Signing a delivery document does not automatically waive rights concerning hidden damage or non-conforming goods.

Do not install or use a product that appears unsafe or damaged. Contact us for assistance.

15. Installation and Load Limits

Load-bearing, lifting, moving, electrical and vehicle-mounted systems require competent installation. The installer must assess the actual vehicle or vessel and follow the applicable installation instructions, torque values, electrical requirements and safety procedures.

The permitted load is limited by the lowest applicable product, mounting-system, vehicle, axle, vessel or legal limit. Include the carrier or platform itself and all accessories, cargo and equipment when assessing total loads. A product’s advertised capacity does not override the target vehicle’s or vessel’s limitations.

Damage caused by incorrect installation, overloading or unsuitable modifications is assessed according to its cause and applicable law. This does not remove our responsibility for defective goods, inadequate instructions, installation we supply or other matters for which we are legally responsible.

16. Loading, Use and Maintenance

Use products only for their intended purpose and approved configuration. Follow the supplied loading, locking, securing, inspection and maintenance instructions.

Before travel, check fasteners, locks, tie-downs, supports, lights, number-plate visibility, clearance and moving or removable components. Recheck the load and securing equipment during the journey as instructed. A wheel support or wheel-locking device does not replace the required transport straps and securing procedure.

Stop use after damage, abnormal movement or unsafe operation, and arrange competent inspection after an impact or overload. Do not make structural alterations without appropriate technical approval. Normal maintenance and safe-use duties do not replace your statutory rights.

17. Withdrawal and Returns

Eligible consumers purchasing at a distance generally have 14 calendar days to withdraw under applicable Turkish or EU rules. Goods, services, separate deliveries, statutory extensions and lawful exceptions are explained in our Return and Refund Policy.

A clear withdrawal notice may be sent to info@profftreyler.com or through another legally permitted method. No reason or prior approval is required for a valid statutory withdrawal.

Genuinely personalised goods may fall within a legal exception, but manufacture after ordering, standard catalogue options or vehicle compatibility alone do not establish that exception. Defect and conformity remedies remain available where required by law, including for personalised goods.

Return logistics, costs, condition assessments and refund deadlines follow our Return and Refund Policy. Original packaging is recommended, not an automatic condition of statutory withdrawal. Installation or use does not automatically invalidate a return; any lawful deduction must reflect the circumstances and be explained.

18. Defects, Legal Guarantees and Commercial Warranties

Contact us if goods are incorrect, defective, damaged or otherwise fail to meet the contract. Helpful information includes the order reference, product identification, description of the problem and relevant photographs or installation details. These requests do not impose an unlawful barrier to a claim.

Available remedies, their order and any customer choice follow applicable law and may include repair, replacement, a price reduction or refund. We bear remedy costs where the law requires. We remain responsible as seller even when a product is manufactured by a third party.

A product-specific commercial warranty, if offered, is described in its separate terms. It supplements and does not replace or shorten statutory legal guarantees. A manufacturer’s warranty does not require you to abandon a statutory claim against us.

Misuse, normal wear, accidental damage or inadequate maintenance are not automatically manufacturing defects. Any exclusion is assessed by cause and applicable law, not used to reject an unrelated defect.

19. Replacement Parts and Service

Parts and service availability may depend on the model, age, component supply and location, subject to mandatory support obligations. We may request serial numbers, photographs or measurements to identify a suitable part.

Labour, installation, travel, transport or customs charges for optional services will be agreed in advance. They are not charged to you where the contract, warranty or law requires us to bear them.

20. Website Use, Intellectual Property and Privacy

Do not misuse the website, impersonate others, submit fraudulent information, introduce harmful code or attempt unauthorised access. Temporary maintenance or security restrictions may affect availability without altering existing order rights.

Website text, images, drawings, designs, logos and technical materials belong to us or their respective rights holders. Commercial copying or exploitation requires permission unless permitted by law. Product ownership does not transfer ownership of the underlying intellectual property. Customers may use supplied instructions for the lawful installation, operation and maintenance of their products.

External websites have their own terms and practices. Links do not transfer our obligations as seller to another party. Personal information is handled as described in our Privacy Policy and applicable data-protection law.

21. Responsibility and Events Outside Our Control

Nothing here excludes liability that cannot lawfully be excluded, including applicable consumer, product-safety or personal-injury liabilities.

Responsibility for loss caused by incorrect customer information, misuse, overloading or unauthorised work depends on the facts, causation and applicable law. We do not exclude responsibility for our own breach merely because a carrier, supplier or service partner is involved.

For business transactions only, indirect or consequential business losses, including lost profit or business interruption, are excluded to the extent a valid exclusion is permitted by law. Mandatory liabilities remain unaffected.

If an event outside our reasonable control disrupts performance, we will communicate significant effects, take reasonable mitigating steps and consider available solutions. Such an event does not automatically cancel the contract, remove consumer remedies, justify retaining money owed back or extend a mandatory refund deadline.

22. Complaints, Governing Law and Jurisdiction

Send complaints to info@profftreyler.com with enough information to identify the order and issue. We will review them and seek a resolution. Contacting us does not prevent you from using a competent court, consumer arbitration committee, regulator or other available dispute-resolution route.

Turkish law governs these terms, subject to applicable mandatory rules. This choice does not deprive consumers of mandatory protections or jurisdiction rights available under the law applicable to them.

For business transactions, the competent courts and enforcement offices of Bursa, Türkiye will have jurisdiction where that agreement is legally effective, unless another valid written agreement applies.

23. Versions and Interpretation

The version presented when you place an order applies to that order, together with any valid, specifically agreed terms. Later website updates do not retrospectively change an existing contract without a lawful basis or your agreement.

If a provision is unenforceable, it will not be applied; the remaining terms continue only to the extent legally possible. Failure to exercise a right immediately does not by itself waive it.

For questions, use the contact details in Section 1.